Search
Filters
Close

Shipping & Returns

Refunds to the user, limited to orders paid by the Online Payment Method.
mandatory cancellation of the order, since the user address is outside the shipping area of ​​the ordered restaurant;
mandatory cancellation of the order, since the order could not be forwarded to the restaurant;
Cancellation of the order upon the request of the user in cases where the order has not been prepared by the restaurant or the restaurant has confirmed the cancellation, even though the order has been prepared;
partial or complete mandatory cancellation of the order, as part or all of the order is not available in the restaurant;
Due to the dissatisfaction with the ordered product, the order cancellation made after the approval of the relevant restaurant; and
In the event that the delivery of the ordered product is delayed, it will be made in case of cancellation made upon the approval of the relevant restaurant. If the relevant restaurant has issued a receipt or invoice for the canceled order and has been delivered to this user, it must be returned to the relevant restaurant staff.

turkishistanbulrestaurant.com reserves the right not to make a refund for the reasons that arise only from the user (for example, the user is not at home, giving the wrong address information, not receiving the order).
For orders that have been paid by payment means other than the Online Payment Method, the refund is made directly by the member merchants owned by turkishistanbulrestaurant.com. turkishistanbulrestaurant.com does not accept any responsibility for disputes that may arise in relation to product return conditions to be made by member merchants.